Category Archives: 商业金融

Five tips to convert more customers

By Netregistry

If you’ve opened your ecommerce store and are ready to sell online, one of the biggest
challenges is trying to convince site visitors to become customers. The internet is a browsing
medium, allowing potential customers to flit from online store to online store, looking for the
cheapest price or best bargain, until they decide to make a purchase. Therefore, it is important
to provide an online store that recognises this.

Unlike the real world, where the presence of a helpful sales assistant can sometimes [...]

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How to make your customers love you

In a bricks-and-mortar store, customers can be served with a smile and a helping hand.

However, in the online world, there are many other factors to consider, such as dealing with postage and delivery issues and handling online queries. Luke Telford talks with two people from online stores about the challenges they face and how they use their service strategies to ensure their customers are taken care of online, all the time.

Monsterthreads: tailoring your style
“Effective communication is essential in business, and [...]

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5 easy ways to keep your customers

David Binning

3 August 2010

The more useful information you know about your customers, the better you can understand and address their needs.

Chosen carefully and implemented intelligently, a customer relationship management (CRM) system can help you gain powerful insights into what makes your customers tick.

The key to getting customer relationship management right is in deciding the best questions to ask and then figuring out what to do with the answers. Before you begin asking your customers questions though, ask yourself some:

* Who [...]

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